When does my subscription start?

Hi all,

I looked around here for an answer to this question, but I couldn’t find one, so I’m asking it here.

I placed my order for the Helm in April, which (as you know) included $99 for the first year of service. When does that begin? As we’re all waiting for our shiny new Helms to arrive, has the first 3 months of my annual subscription already passed? Or does the clock not start until my account gets activated and the Helm is set up?

I’m happy to pay for the annual service (I think it’s well worth it), but I’d hate to be paying for a service that I’m not getting (because the device isn’t here yet)

Can anyone shed some light on this for me?

Thank you!

Hi there -

Subscriptions start the day your Helm is activated during setup.


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