Helm V2 Product Development Updates

Great news! I’d like to say that my Helm just keeps on delivering mail and it’s great. Looking forward to being able to promote a buyable product again.

2 Likes

Thanks, appreciate the update and your reflections on what you intend to change around future communications. Much appreciated.

1 Like

Will there be an upgrade discount / trade-in option for V1 users?

This seems to be the MO of so many companies. Release what appears to be a great product idea, with lots of promises, then promptly work on a whole new product, rather than deliver the promises.

3 Likes

Will there be an upgrade discount / trade-in option for V1 users?

We are considering this but haven’t made any decisions yet.

We intend for the V1 and V2 to have the same services available for some time - but since the V2 will have more storage/RAM, customers will be able to do more with those services.

1 Like

Hey everyone -

A quick update - we have passed our FCC/CE pre-scan emissions testing for the V2 hardware and have a remaining non-compliant spike to work out on the new power supply that will ship with it. We don’t expect any problems resolving this.

The latest revision of the V2 hardware includes a couple of new components that require some firmware that’s being developed. We will kick off the PPR build as soon as this firmware development is completed which is expected in a matter of days.

Thanks,
Giri
Helm co-founder/CEO

5 Likes

Very happy to start seeing updates like this. I truly believed Helm was basically folding. The lack of communication has had me testing out mailcow and iredmail on a Pi4, fully expecting to have to migrate before my subscription expires. I really hope the v2 comes out soon and is a major success, I’d really rather not have to run my own mail server (hence the v1 purchase in the first place).

Hopefully storage upgrade support for the v1 comes soon. Would be a nice Xmas gift. Think I said that last Xmas (My Xmas Wish List).

While we’re at it, any chance we can get a post talking about updates to v1? My request list in no particular order:

  1. Helm reboot button in app.
  2. Users manage their own accounts (password resets, aliases, etc.).
  3. Attached storage.
  4. 2FA
  5. Webmail
  6. Access to install NextCloud apps.
  7. VPN

EDIT:
Oh! And a couple of holes in the base of the v2 for wall mounting!!!

1 Like

Hey everyone,

Another quick update. Firmware development for the new components I mentioned in the last post has been completed and our boards are in queue for assembly. Our spot is tentatively scheduled for Friday and next week will be spent on initial bring up. We’re working on what we are hoping is the final revision of the parts for the case for the v2 in which these boards will be enclosed. We are still awaiting dates for when those parts will be available.

We’re continuing to procure components for the initial production run and pushing suppliers for ship dates so we will know when all parts will be in hand.

Thanks,
Giri
Helm co-founder/CEO

9 Likes

Hey everyone -

Another quick update. The assembly of our boards has completed and bring up is ongoing this week. The enclosure parts I mentioned in my last post have been shipped by our supplier. We’re working on getting complete assemblies finished and shipped out to us from our manufacturer so we can do some testing and validation prior to kicking off our production run.

Thanks,
Giri
Helm co-founder/CEO

4 Likes

I’m glad to see progress is being made. I was also thinking that Helm was heading toward shutting down. I’d like to recommend you put something easily seen on your website that shows the progress you are making in some kind of high level view. Perhaps a blog entry each month. It really looks like nothing has happened since 2019.

Has any progress been made on international shipping? It was a long time ago when I asked about v1 so I’m hoping things have changed. I am in Australia and I’d love to be able to get v2 when it is available.

2 Likes

Thanks for the feedback and the idea on the blog post. We’ll get something up there shortly.

The good news on the product front for international availability is that we are simultaneously clearing FCC and CE requirements. We did this intentionally to make the product available in more countries. That said, we still need to look into specific requirements on a country by country basis for the new product. We have had a lot of requests from Australia, Canada and many EU countries. This is something we’ll get to once the US rollout has smoothed out. In the interim, it’s worth noting that we do have a lot of international customers who utilized a customs broker to take delivery in the US and ship on their behalf to an overseas address.

1 Like

Thank you for the updates. I just recently reserved my V2 unit and would like to know some guesstimate as to how long we’ll have to wait until the units start shipping out. Is it 1 to 3 months away? 3-6 months away? 6-12 months away?

Thanks,

Hey everyone -

Completed assemblies from our manufacturing partner shipped out to our team today. With the huge rise in demand for shipping globally for the holidays, we’re expecting this shipment will take a little while to reach us. I’ll update here when we have the units in hand to begin our final stage of testing and validation. We will also be reviewing the enclosure parts for final acceptance.

A minor unexpected spike was observed during FCC/CE certification that we’re currently working on mitigating. We don’t expect any significant changes will be required to address this but I’ll post an update when we have it resolved.

We’ve made a few updates to our website to reflect the new industrial design for the v2, the updated specs on the Technology page and updated pricing. I’ll start a new topic capturing all those details to answer any related questions there.

Thanks,
Giri
Helm co-founder/CEO

Hi there -

We’ve been cautious about discussing timelines after seeing how everything has taken so much longer to complete during the pandemic with logistics and execution affected globally. That said, we are in a critical phase right now where we are expecting to finish validation of the electronics, enclosure and packaging in the next 2-3 weeks. If that goes as we expect, then I would estimate your reservation will ship in 2-3 months.

Thanks,
Giri
Helm co-founder/CEO

Hey everyone,

We received completed assemblies yesterday! We’re getting started on our validation and acceptance now. A few cosmetic items were immediately identified with the enclosure parts and have been communicated to our suppliers for resolution.

The emissions spike observed last week has been resolved and we are full steam ahead now on sourcing the remaining components we were holding on until that hurdle was cleared. We’ll be doing additional scans when our final PCBs arrive.

First articles were received for our outer packaging and are undergoing review for feedback and revisions. We needed to revise the CAD for our accessory tray for manufacturability and I expect we should have that validated next week.

Firmware development for the V2 is ongoing, some of which will apply to the V1 as well, specifically around expanded storage.

Lastly, we’ve been emailing customers who have made deposits as well as others who signed up for updates about the company to notify them of specifications on the V2. We posted a poll which I ask all of you to vote on if you’re planning to order a V2 so we can appropriately forecast capacities for our upcoming production run.

Thanks,
Giri
Helm co-founder/CEO

Might I ask where the components are sourced? I’m specifically asking in regards to both CPC policies/behaviors and the context provided here: https://www.grc.com/sn/sn-736-notes.pdf

Thanks in advance.

Also…is there any initiative to move from AWS to something like Wasabi? Is that even feasible?

1 Like

We source components from a variety of different countries. We have designed our manufacturing, test and assembly process with supply chain security in mind. Hardware-based security is at the root of our security architecture so we have assurances throughout the manufacturing process and when the product is out in the field as well.

It is feasible and we are evaluating different services for backups but where those backups reside doesn’t matter. The keys to decrypt those backups are only held by the customer.

V1 is awesome. Considering V2 for a second location on the same account as V1. Will this work? or will I need to purchase two V2’s and sell my V1.

1 Like