I wanted to share some updates on shipping and Helm v2. We are beginning a small pilot production run (PPR) next week of what we expect to be the final hardware design. We have already begun procuring components for the larger volume manufacturing run given our confidence in this hardware design. These PPR units will undergo thorough some final reliability testing and validation before we set up our volume manufacturing process.
As you may be aware, we utilize hardware-based security techniques to protect data that resides on the Helm server and this has a significant impact on the design of the manufacturing process. We are working through implementing and finalizing the details with our manufacturing partner for this new hardware version.
Here’s a preview of some v2 hardware specs:
Hexacore ARM SoC with A73 and A53 cores
4GB RAM (double the V1)
256 GB NVMe SSD (double the V1)
More compact form factor
Will be available in 512GB and 1TB capacities as well
I understand everyone wants to know exactly when we’ll begin shipping. We don’t have a specific date yet but we are working hard to deliver a reliable product as quickly as we can. I understand we haven’t met expectations that we set previously and I apologize for that. It’s not for lack of caring or trying. We are a small, dedicated team working through difficult circumstances and we have too often erred on the side of working heads down and not shared enough of our challenges and experiences to help you see the progress. That changes now.
2020 has been a very challenging year for us as I’m sure it has been for many of you. Covid19 has dramatically affected our timelines to design, implement and build new hardware and software. Some parts of our process have taken 2-3x what they would normally take due to logistics delays from Covid shutdowns and shipping delays globally. Regardless, we remain committed to shipping this product as soon as we can. Now that we are finalizing the hardware design, there will be more frequent updates about the manufacturing process that we will share here on the forums.
Dirk and I and our team appreciate your patience as we work to bring this product to you.