My Helm went offline a week ago. Mail bounces back to the sender when sent to my Helm email address. All other non-Helm related email accounts work. My iPhone Helm app indicates that I am offline.
I have done all of the suggested troubleshooting for the device. The status indicator light shines bright white, indicating all is fine with the unit. Helm support has been helping me, and suggested that I contact Frontier, and confirm ports 500 and 4500 are open. I called Frontier, and they confirmed that the ports are open.
I even took my Helm to a friend’s house and plugged it into their cable modem. My Helm is still offline. My friend is on Frontier FIOS also so that an upstream issue may exist with Frontier. I will test it on another friend’s network that is on another ISP.
Is anyone else experiencing this offline issue? If you did, did you correct it? How if you did?
Having my Helm offline is a frustrating experience for me. I am not an internet expert, and Helm support doesn’t seem to have any ownership in resolving my issue.
My one year is up at the end of August. If I can’t get my Helm online, I will not renew my service. Life is too short for this.