Mine appeared to be DOA.
Here’s the reply Giri gave me to try…I’m assuming it’s only for those with similar problems following the regular setup instructions.
Hi there -
We’re sorry to hear that your Helm is having issues upon arrival. Every order was tested and validated at our distribution center in the US prior to fulfillment.
Can you please do the following steps:
- with the power disconnected, press and hold the power button for 25 seconds
- connect your Helm to your router via Ethernet
- apply the power cable to your Helm
Please let us know if you observe the link lights on the Ethernet port light up. It may take 60 seconds or more before they do. If the lights come on, please wait an additional minute or two and then open the mobile app to see that your Helm is discoverable via Bluetooth.
This resolved the issue I was having, and I am going through the setup process. (LED is dead, for whatever reason.)