I started the import of email (office 365) via the helm app for an email account I created on helm. I have email going back to 2016 on that office 365 account. It appears that helm pulled the email from 2016-July 2020 however it hasn’t pulled anything since then (with the exception of net new email from Saturday when I switched).
The help app shows
“Last Attempt” of “Aug 22, 2021 5:53PM” as “Success”
“Last Success” of “Aug 22, 2021 5:53PM” and
I have the option to “Queue Import” but don’t want to do that as I don’t want to mistakenly re-download to Helm (and redownload to my devices) duplicate emails from the time frame that was sucesfull.
All my devices show the same date range of emails, stopping at 7/2020 so I know it isn’t a matter of a device not having finished syncing with helm.