I’m trying to set up Helm Files but I can’t log in through the Nextcloud client. I see this error:
Timeout while trying to connect to Nextcloud at https://files.mydomain.com:9443/status.php
My helm is plugged into my router which is plugged into another router provided by my ISP. I followed the instructions on https://support.thehelm.com/hc/en-us/articles/360020232694-Setting-up-Files and enabled port forwarding for 9443 on both routers.
My Helm app says Files is turned on, reachable, and configured.
A friend pinged files.mydomain.com from outside my home and saw the right IP.
The 9443 port is open according to some random port checker website.
From the Nextcloud client I clicked login then entered the address as shown in the Helm app:
https://files.mydomain.com:9443. I also tried every variation of this I could think of, some giving different errors.
I’m totally lost here, I can’t even tell if it’s a networking issue or a Helm configuration issue. Any help would be greatly appreciated.