Bounced email from financial institutions

I’m having issues with bounced emails, specifically from my financial institutions that I use (example, Chase, E-trade, etc). I wind up getting a snail mail fromthese financial institutions tried to email me my account info, shareholder material, etc and it bounced. I can use straight gmail email address and it isn’t a problem. I use my helm personal email address and it fails.

Almost sounds like a validation of the domain problem? How can I debug this, what’s causing this issue?


Hi -

We have seen this issue reported in the past and it has to do with financial institutions sending emails that do not adhere to their published security policies that are captured in DNS (DMARC and SPF). As a result, the Helm server will reject these emails. Vanguard fixed an issue with this late last year after our customers were in contact with them. We recommend getting in touch with technical support for these institutions and discussing this with them.


Can you be more specific on what security policy rules it rejected? Any way to determine why it was rejected? Arming the financial institutions with corrected data would go a long way to getting them fix their bad ways. :slight_smile:

We can take a look if you forward the raw headers to support

I had this problem with one institution. Funny thing was that I would get letters in the mail asking me to update my email on the same day I was getting emails from them.